TSplus Remote Support requires an Internet connection.
Depending on the location of the agent and remote computers, and to ensure the best performance, multiple relay servers may be contacted by the Remote Support program.
For networks with restrictive network policies, please allow outgoing connections to domain name *.tsplus-remotesupport.com from the agent and the remote computer.
TSplus Remote Support supports 32-bit and 64-bit architectures.
The TSplus Remote Support connection client is compatible with the following Microsoft Windows :
The required framework is .NET version 4.5.2 or later.
The TSplus Remote Support connection client is compatible with the following MacOS version :
The TSplus Remote Support connection client is compatible with the following Android devices :
For remote control functionality, no specific permissions are required.
However, to use the sharing feature, the following permissions need to be enabled :