Capture UAC Screens

The UAC (User Account Control) screen prompts for authorization when performing actions that require administrative privileges.
As a result, these screens can only be captured if the remote client is running as an Administrator.

UAC Screen

To capture these UAC screens, you have a few options:

  • Request the user to start the Remote Support client as an Administrator directly.
  • During the session, ask the user to restart the remote client as an Administrator using the Capture UAC Screens button.
  • Enable unattended access beforehand and use the unattended access password to establish a connection.